Shipping Policy

Order and Delivery Information – Rose & Arthur Jewelry

On this page you will find all the information about how we handle orders and deliveries of our products.

Average Delivery Times

We strive to offer the best balance between price and quality. Our products are shipped directly from the suppliers, allowing us to save on transport, storage, packaging and shipping. These savings allow us to offer the products at a fair price.

  • Processing time: 1–5 business days

  • Delivery time (Standard): 5–15 business days

During promotions, special sales or periods of high demand, delivery times may be longer than expected.

Split Orders

Some orders may be shipped in separate parcels. This can happen when:

  • Some items require additional time for production, materials or finishing

  • Items must be shipped separately due to size, weight or carrier limitations

This ensures that every item meets our quality standards and is not rushed. The remaining items of your order will be prepared and shipped shortly after the first parcel.

Always Free Shipping

We cover all shipping costs, regardless of the order value. Every order is delivered directly to your home at no additional cost.

Questions About Your Order?

If you have questions about your order, please first check our Frequently Asked Questions (FAQ). If your question is not answered there, contact us by email: info@rose-arthur.com

We guarantee delivery of all orders. However, during promotions, periods of high demand or peak seasons (for example Black Friday, Cyber Monday, Christmas), delivery times may extend to 3-4 weeks.

Important Notes

  1. Incorrect Address:
    If the customer provides an incorrect address and contacts us only after the order has been processed, and the parcel cannot be delivered, no amount will be refunded. Any additional shipping costs for reshipment will be borne by the customer.

  2. Damage During Transport:
    Rose & Arthur Jewelry is not responsible for any damage occurring during transport and does not offer compensation in such cases.

  3. Delivery Attempts:
    If the customer is not available at the time of delivery, a notice will be left. If the parcel is not collected within 15 days, it will be returned to the supplier's warehouse. No refund will be issued. The parcel can be reshipped to the customer after its return, with any shipping costs borne by the customer.

  4. Change of Address:
    Once the parcel has been shipped, the delivery address cannot be changed. Rose & Arthur Jewelry cannot update the address after shipment. The customer is responsible for parcels lost due to moving, incorrect addresses or similar problems.

  5. Customs Duties, Taxes and Other Costs:
    Rose & Arthur Jewelry is not responsible for customs duties, taxes or other charges arising from international shipping. The customer is responsible for providing correct information about the product's value to the customs authorities. Such charges will not be refunded.

By completing a purchase on our site, you accept all the terms stated above. No refunds will be issued if these terms are not respected.