Refund & Return Policy

Refund & Return Policy – Rose & Arthur

Thank you for shopping with us. Please read this policy carefully before placing an order, as it describes how we handle cancellations, shipping and problem resolution.

Missing, Incorrect or Damaged Items
If your order arrives with a missing, incorrect or damaged item, you must let us know within 24–48 hours of delivery.

To help us investigate and resolve the issue quickly, please provide:

  • Clear photos of the item you received
  • Photos of the package showing the tracking number

Once the issue has been verified, we will arrange a replacement at no extra cost.

Returns and Exchanges for Personal Preference
We do not accept returns for change of mind. All orders are considered final sale.
This policy is in place because we work with a global inventory and do not have a central returns hub. Returns would require international shipping at the customer's expense and may involve customs duties, delays or additional costs.

To avoid unnecessary costs and complications, we strongly encourage customers to contact our support team before requesting a return. In many cases we can offer alternative solutions or assistance without the items needing to be sent back.

Order Cancellations
Cancellations can be requested within 2 hours of the date and time of purchase.
Once an order is being processed or has shipped, it can no longer be cancelled.

Processing and Shipping Times

  • Processing time: 1–5 business days
  • Shipping and delivery: 5–15 business days, depending on the destination and carrier handling

Delivery times are estimates and may vary due to carrier operations, customs processing or other factors outside our control.

Split Shipments
Some orders may be shipped in separate packages.
This can happen when:

  • Some items need extra time for final materials or finishing
  • Items must be shipped separately due to size or carrier limitations

We do this to make sure every item meets our quality standards and is not rushed. The remaining items in your order will continue to be prepared and shipped shortly.

If you have any questions about shipping or tracking details, our support team will be happy to help.

This policy applies to the maximum extent permitted by applicable law.

Contact Us
If you have any questions or concerns about your order, please contact our support team with your order number and the relevant details. We are here to help and are committed to making your shopping experience transparent and hassle-free.